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Some Satisfied Customers! Rick W. from Fort
Wayne, IN:
On Sunday, February 28, my Lee 1000 broke while doing
some 9MM reloading. I boxed it up and sent it out UPS
Monday night for repair (under Warranty).
On Friday
you had my repaired press back to me. I couldn't
believe it! I didn't think that four days was enough
time for shipping, let alone shipping AND
repairing
my press..
This is the second time that I have had
dealings with Lee directly, and both times the
service was outstanding. You can bet that all of my
shooting friends
have gotten an ear-full about the
quality of Lee products and service. As a small gun
dealer, Lee products are the only ones I recommend to
my customers.
Thanks again for your GREAT service and I look
forward to many more years of using Lee products.
Frank W. from
Knoxville, TN:
I received my carrier/shell plate assembly yesterday
by mail. I was pleasantly surprised that it was
returned so quickly, but shocked to find you fella's
hadn't charged
me for the rebuild you performed! I
really appreciate the fine job you did for me and I
want you to know I hold you folks in the highest
regard.
In this day of cut-throat business practice
one does not expect very much service. You folks have
restored my faith in repair service. I intend to
report the fine
service you have given me to my local
gun shop distributor whom I originally purchased the
Pro 1000 from. Again, I thank you for helping me and
want you to
know I plan to purchase additional
products from your distributors.
Lonnie A.
writes:
Thank you for what has to be the fastest and best
service I have ever received. When I called to
complain, I expected to get the old run-around.
But
when the technician told me to send the press in and
they would take care of the problem, I was surprised.
When I got the press back, completely repaired,
in
only five days from the day I sent it to you, I was
shocked.
In today's world, every company makes the claim that
they stand behind their product. What they say and
what they do; however, are not usually the same
thing.
That is why I am taking the time to tell you
what a refreshing change it is to do business with a
company that still believes in their product.
Matthew P.
from Redford, MI:
I had recently had some problems with some Lee bullet
molds that I use. I wrote to your Customer Service
Department and received a letter back from
Dave
Shono,(Customer Service) saying to send them back,
and Lee will fix them at no charge!!! Even though it
was my fault that they were messed up!
So I sent them into you guys on a Friday, and figured
I'd get them back in about 2 or 3 weeks. Imagine my
surprise when I got them back the following Friday!
A
gentleman by the name of Patrick Klessig sent me back
a letter explaining what I did wrong, and how to
avoid the problems in the future!! He wasn't rude,
or
condescending in his advice. He was concerned about
my problem!
I must say that I have never been treated so well by
a big company!!! I do not know what you do to your
employees, but they seem to bend over backwards
for
the customer.
Please let these two gentlemen know I appreciate
their help and advice with my problem.
I will continue using Lee products and I will also be
touting your products to all my friends and family.
Thanks again.
W.M.J. writes:
Your response of March 17 regarding a problem I had
involving my DEWC bullets pushing out the web of the
case and causing a bulge, which keeps
the cartridge
from chambering in a SAMMI cylinder, was excellent. I
am now using your suggested solution and have no
further problems.
The point of this letter is to congratulate you on
your analysis and solution. I had written several
other companies (ie your competition)
regarding my
problem. Your response was the ONLY one which didn't
try to "pedal" your products as a solution.
Example: XYZ co. assured me,
if I used their dies I
wouldn't have had that problem. HOG WASH!! They
didn't even explain what caused the bulge. I'm not
sure they even know (or cared).
So, thank you for great products, backed by sincere
efforts to help inexperienced customers like myself.
I remain a devoted Lee products fan and spread the
word whenever I can.
Kenneth L.
from Hartwell, GA:
I received the Reloader press frame and also a new
handle. I really didn't expect to get a handle, much
less get my check returned. Such generosity is rare
in the business world. It makes me very grateful and
happy indeed that I chose Lee products for my
reloading hobby. I am extremely grateful and will
continue
to praise Lee Precision and recommend your
products to all my friends that reload.
Jim M. from
Chuckey, TN:
I wish to thank you for the great service and quality
reloading components you have. I sent a .44 mag
carbide sizer die back to you for replacement or
repair.
I bought it in 1985 when I first started
reloading. It served faithfully for years and them I
noticed a crack in the threaded part of the body. I
sent it back with a
check on Oct. 30 and low and
behold I received a new die and my check back Nov. 5.
I want to thank you on your service, warranty and
generosity.
It is a fine thing to know in this day
and time a company still cares.
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