| Meet Some Satisfied
Customers!
Rick W. from Fort Wayne, IN:
 On Sunday, February
28, my Lee 1000 broke while doing some 9MM reloading. I boxed it
up and sent it out UPS Monday night for repair (under Warranty).
On Friday you had my repaired press back to me. I couldn't believe
it! I didn't think that four days was enough time for shipping,
let alone shipping AND repairing my press.. This is the second time
that I have had dealings with Lee directly, and both times the service
was outstanding. You can bet that all of my shootingfriends have
gotten an ear-full about the quality of Lee products and service.
As a small gun dealer, Lee products are the only ones I recommend
to my customers. Thanks again
for your GREAT service and I look forward to many more years of
using Lee products.
Frank W. from Knoxville, TN:
I received my
carrier/shell plate assembly yesterday by mail. I was pleasantly
surprised that it was returned so quickly, but shocked to find you
fella's hadn't charged me for the rebuild you performed! I really
appreciate the fine job you did for me and I want you to know I
hold you folks in the highest regard. In this day of cut-throat
businesspractice one does not expect very much service. You folks
have restored my faith in repair service. I intend to report the
fine service you have given me to my local gun shop distributor
whom I originally purchased the Pro 1000 from. Again, I thank you
for helping me and want you to know I plan to purchase additional
products from your distributors.
Lonnie A. writes:
Thank you for
what has to be the fastest and best service I have ever received.
When I called to complain, I expected to get the old run-around.
But when the technician told me to send the press in and they would
take care of the problem, I was surprised. When I got the press
back, completely repaired, in only five days from the day I sent
it to you,
I was shocked.
In today's world,
every company makes the claim that they stand behind their product.
What they say and what they do; however, are not usually the same
thing.
That is why I am taking the time to tell you what a refreshing
change it is to do business with a company that still believes in
their product.
Matthew P. from Redford, MI:
I had recently
had some problems with some Lee bullet molds that I use. I wrote
to your Customer Service Department and received a letter back from
Dave Shono, (Customer Service) saying to send them back, and Lee
will fix them at no charge!!! Even though it was my fault that they
were messed up! So I sent them
into you guys on a Friday, and figured I'd get them back in about
2 or 3 weeks. Imagine my surprise when I got them back the following
Friday! A gentleman by the name of Patrick Klessig sent me back
a letter explaining what I did wrong, and how to avoid the problems
in the future!! He wasn't rude, or condescending in his advice.
He was concerned about my problem! I must say that
I have never been treated so well by a big company!!! I do not know
what you do to your employees, but they seem to bend over backwards
for the customer. Please let these
two gentlemen know I appreciate their help and advice with my problem. I will continue
using Lee products and I will also be touting your products to all
my friends and family. Thanks again.
W.M.J. writes:
Your response
of March 17 regarding a problem I had involving my DEWC bullets
pushing out the web of the case and causing a bulge, which keeps
the cartridge from chambering in a SAMMI cylinder, was excellent.
I am now using your suggested solution and have no further problems. The point of
this letter is to congratulate you on your analysis and solution.
I had written several other companies (ie your competition) regarding
my problem. Your response was the ONLY one which didn't try to "pedal"
your products as a solution. Example: XYZ co. assured me, if I used
their dies I wouldn't have had that problem. HOG WASH!! They didn't
even explain what caused the bulge. I'm not sure they even know
(or cared). So, thank you
for great products, backed by sincere efforts to help inexperienced
customers like myself. I remain a devoted Lee products fan and spread
the work whenever I can.
Kenneth L. from Hartwell, GA:
I received the
Reloader press frame and also a new handle. I really didn't expect
to get a handle, much less get my check returned. Such generosity
is rare in the business world.
It makes me very grateful and happy
indeed that I chose Lee products for my reloading hobby. I am extremely
grateful and will continue to praise Lee Precision and recommend
your products to all my friends that reload.
Jim M. from Chuckey, TN:
I wish to thank
you for the great service and quality reloading components you have.
I sent a .44 mag carbide sizer die back to you for replacement or
repair. I bought it in 1985 when I first started reloading. It served
faithfully for years and them I noticed a crack in the threaded
part of the body. I sent it back with a check on Oct. 30 and low
and behold I received a new die and my check back Nov. 5. I want
to thank you on your service, warranty and generosity. It is a fine
thing to know in this day and time a company still cares. |
